SHIPPING & EXCHANGE

Ozzaro Return & Exchange Policy

We want you to love every pair from Ozzaro. If something isn’t quite right, we’re happy to offer returns, store credit, or exchanges

Refunds

  • Orders (apart from those purchased on sale or promotion) are eligible for a refund of the original product price, minus shipping charges and a flat return fee of ₹250.

  • Refund-eligible packages must be postmarked and shipped back within 10 business days of the delivery date.

Exchanges

  • Ozzaro offers a 2-day exchange policy from the date of delivery.

  • Exchanges are valid only for unused, unworn, and undamaged item(s) in their original packaging with tags attached.

  • All exchanges are Final Sale and cannot be returned again.

Store Credit

  • Eligible item(s) for Store Credit must be postmarked and shipped back within 30 days of delivery.

  • Store Credit will be issued for the original product price, minus shipping charges and the ₹250 return fee.

Store Credit Terms

  • Store Credits will not be fulfilled until your return order has been received and processed by our Returns Department.

  • Once processed, Ozzaro will send an email with your Store Credit details to the email address linked to your order.

  • If you cannot locate the update in your inbox, please check your junk/spam folder. If still not found, kindly contact our Customer Service Team.

  • Store Credits are valid for 1 month from the date of issue, for single-use only, and may be redeemed across the Ozzaro website.

  • Store Credits cannot be combined with other sale discounts or promotional codes.

  • If the returned product is received in a damaged, worn, or used condition, store credit will not be provided.

Eligibility Criteria

To qualify for a return or exchange, item(s) must be:

  • Unworn, unused, and unwashed

  • Returned in their original packaging with tags attached

  • Free from stains (makeup, deodorant, etc.) or any visible damage

Item(s) not meeting these conditions will not be accepted and may be subject to a re-shipping fee.

Damaged, Defective, or Incorrect Items

If your item(s) arrive damaged, defective, or incorrect, please contact our Customer Experience Team within 2–3 days of delivery.

  • You may request a full refund to your original payment method or a replacement item.

  • Beyond this timeframe, only Store Credit will be issued.

Pick-Up Failure

Our courier partner will attempt to pick up the item three times. If all attempts fail, the exchange request will be marked as failed.
To avoid delays, please ensure availability during the scheduled pick-up time.

Final Sale Items (Not Eligible for Return/Exchange)

The following are Final Sale and cannot be returned, exchanged, or refunded:

  • Any item(s) marked “FINAL SALE” on the product page

  • Earrings, bralettes, and face masks (for hygiene reasons)

  • Items purchased during sale, clearance, or markdown promotions

  • Orders returned beyond the eligible timeframe

  • All exchanges are Final Sale — no exceptions

Need Help?

For any questions or assistance with the exchange process, feel free to contact our customer support team at ozzaro.official@gmail.com.

We appreciate your understanding and look forward to providing you with the best shopping experience at Ozzaro!