Penelope

• Yes, we have a flexible return and exchange policy. Please refer to return and exchange policy for detailed information on our returns and exchanges process.

Ozzaro 2-Day Exchange Policy

At Ozzaro, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a 2-day exchange policy from the date of delivery. Please review the following guidelines for a smooth exchange process:

Eligibility for Exchange

• The item must be unused, unworn, and in its original condition with all tags and packaging intact.
• Size exchanges only are permitted. Exchanges for different products are not allowed.
• Exchanges are subject to stock availability.
• The item must be in a resalable condition. Ozzaro reserves the right to decline exchanges if the product does not meet the stated criteria.

Exchange Process

1. Contact Us

   • Reach out to our customer care team at ozzaro.official@gmail.com to initiate the exchange.
   • Provide details of the exchange request, including the reason and desired size.

2. Exchange Fee

   • A nominal fee of ₹125 will apply to cover processing and handling costs. This fee will be included in the replacement order invoice.

3. Approval & Return

   • Once your exchange request is approved, securely pack the item in its original packaging.
   • Our courier partner will pick up the item. Exchanges are processed only after receiving and verifying the condition of the returned product.

Important Information

• Exchanges are typically processed within 2–5 business days after receiving the returned item.
• If the desired size is unavailable, a store credit in the form of a Gift Card will be issued for the amount paid for the original product (excluding shipping charges and taxes).
• Ozzaro does not offer refunds. Store credits can only be used for future purchases on our website.
• Customers are responsible for shipping costs associated with returning the item for exchange.

Exceptions

• Items purchased during clearance sales or promotional events are not eligible for exchange, except for defective or damaged products.
• Personalized or custom-made items cannot be exchanged unless there is a manufacturing defect.

Refund Policy

Ozzaro does not have a refund policy. Returns are accepted strictly for size exchanges only.

• If the desired size is unavailable, a credit voucher equivalent to the product price (excluding shipping charges) will be issued.
• Defective items will be replaced with the correct product.

Store Credit Application

• Once your returned product is received and approved, the value of your order (minus shipping or COD charges) will be credited to your Ozzaro account as store credit.
• This credit can be applied to future purchases during checkout. Simply sign in with your registered email ID and apply the voucher in the designated section.
• Store credits cannot be used to cover shipping or COD charges.

Second Exchange Policy

• Second exchanges for the same order are not permitted. However, if you choose to proceed, a ₹250 fee will apply.
• An exchange request can be raised only once per order.

Pick-Up Failure

• Our courier partner will attempt to pick up the item three times. If all attempts fail, the exchange request will be marked as failed.
• To avoid delays, ensure availability during the scheduled pick-up time.

Damaged/Defective/Incomplete/Wrong Orders

• Upon delivery, please inspect your order immediately. If the item is defective, damaged, incomplete, or incorrect, contact us promptly at ozzaro.official@gmail.com.
• We will assess the issue and take the necessary steps to resolve it.

Need Help?

For any questions or assistance with the exchange process, feel free to contact our customer support team at ozzaro.official@gmail.com.

We appreciate your understanding and look forward to providing you with the best shopping experience at Ozzaro!

• Absolutely! Our collection features versatile styles that can be paired with various outfits, from casual jeans to elegant dresses.

• We recommend cleaning your high heels regularly with a soft cloth and using appropriate shoe care products. Avoid exposing them to harsh elements and store them properly when not in use.